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We Can Talk About This

  • About Dental Dispute Resolution
  • Frequently Asked Questions
  • Three-Minute Dental Dispute Resolution Assessment
  • Assessments for Personality, Career and Conflict

Conflict in the workplace can make employees dread going to work and drag down productivity, yet research shows that 85 percent of employees experience it.

For employees, workplace conflict can negatively impact job performance, often leading to loss of income, a lower standard of living and a stalled career. Stress from the workplace can also spill over into an employee’s life outside of work, negatively affecting personal relationships and sowing the seeds for conflict at home.

Rather than deal with the tension day in and day out, some employees choose to skip work or seek other employment. For the company, this creates high turnover, the loss of organizational knowledge, and the additional expense of replacing and training new employees.

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Anytime there is more than one person in a room at some point there will be conflict. I don’t necessarily think that all conflict is bad though. Positive changes can occur when the team is focused on finding ways to resolve the problem in the business. Conflict indicates that something isn’t working right. There are so many moving parts in the dental office that very good systems need to be in place to keep the office running smoothly. Often times those systems are either not in place or they are not adhered to by the team. I do think that conflict at different levels is very common in dental offices. People are working very closely together on a tight schedule, dealing with patients who are afraid, in pain and generally not happy to be there AND on top of that, the team is expected and must be ON all the time.

Conflict is unhealthy when it is avoided or approached on a win/lose basis, where one side is the winner and one is the loser. It has also been my experience that most people will want to avoid the whole situation hoping that everyone will settle down and the problem will just go away. Conflict management styles that are either aggressive (win/lose) or avoidant (see no evil/hear no evil) are ineffective.

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How do I know if Dental Dispute Resolution is right for the office?

The decision to try dispute resolution doesn’t have to be a difficult one. Dental Dispute Resolution is a constructive, effective way to begin resolving dental office conflict immediately. Take this quick assessment to see if your dental team would benefit from mediation.

Yes No
Are we committed to preserving the team?
Do we want to have everyone committed to resolution process?
Are we struggling with chronic issues we’ve been unable to resolve on our own? Issues we have been avoiding?
Do we want to work things out and want to avoid turnover or a job change?
Do we need a way to resolve conflicts quickly and effectively?
Do we want practical tools to help resolve conflicts in the future?


If you answered yes to these questions, mediation may be the answer for you. Participants who answer yes to these questions have high success and satisfaction rates with mediation because they are motivated in the best ways to resolve the conflict.



Will we benefit from the advantages mediation offers?

Out of the many ways to resolve conflict, are you looking specifically for the advantages mediation offers? Check off the benefits you’re seeking in your resolution solution.


Yes No
Quickly decreases emotional tension
Working with a cohesive team
Confidential and voluntary
Preserves relationships
Develops problem-solving skills
Saves time and money
Offers rapid resolution
Creates win/win outcomes


If you checked yes, mediation may be the right solution for you. Mediation releases the pressure valve on relationships in crisis or hostile work environments to make immediate positive gains.


To learn more about dental workplace mediation, visit: www.dentaldisputeresolution.com. Or call 817-781-7910 for a no-obligation consultation today.

How the MBTI assessment works

Through a series of questions, the MBTI assessment helps you identify your natural preferences in four areas of personality:

  • How do you direct and receive energy—by focusing on the outside world, interacting with people and taking action, or by focusing on your inner world and reflecting on ideas, memories, and experiences?
  • How do you take in information—by focusing on what you perceive using your five senses or by seeing the big picture and looking for relationships and patterns?
  • How do you decide and come to conclusions—by logically analyzing the situation or by considering what’s important to the people involved?
  • How do you approach the outside world—in a planned, orderly way or a more flexible, spontaneous way?

Your natural preferences in these four areas sort you into one of 16 distinct MBTI personality types. Understanding these types gives you objective insight that you can use to enhance your professional and personal relationships, as well as your direction, focus, and choices.

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Share your experience with conflict in the dental office. You can remain anonymous by placing a first name and last initial at the end of your story.

I will use your story in a dental conflict workshop scenario and post on this website. Please note if this is an ongoing issue or how it was resolved if you would like to include it in your story.

Email Your Story

Thank You

Sharon Dolak RDH

Leading the Leader: How to Influence the Boss

It’s a common belief that leadership is from the top down, right? The boss gives the orders and the employees carry them out. But what the employees are leading the practice? Doesn’t seem possible, but there are ways employees can heavily influence decisions while letting the boss be the boss.

Actually, it’s quite problematic when a boss is the only one making decisions because it assumes they are always right.  But are…

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“In appreciation of your dedication to our practice, to your career and to our patients. Thank you very much for your ideas, implementations and patience/calmness you bring to all of us”

R.Lauck, J. Corley