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About Dental Dispute Resolution

Conflict in the workplace can make employees dread going to work and drag down productivity, yet research shows that 85 percent of employees experience it.

For employees, workplace conflict can negatively impact job performance, often leading to loss of income, a lower standard of living and a stalled career. Stress from the workplace can also spill over into an employee’s life outside of work, negatively affecting personal relationships and sowing the seeds for conflict at home.

Rather than deal with the tension day in and day out, some employees choose to skip work or seek other employment. For the company, this creates high turnover, the loss of organizational knowledge, and the additional expense of replacing and training new employees.

Alternative dispute resolution brings employees together for candid discussion and problem-solving, saving workplace relationships along with time and money.

Conflict can stem from different values, poor communication, scarcity of resources, gossip, personality clashes, or countless other issues. Whatever the cause, this form of mediation brings individuals and teams together to create their own solutions to theproblem, creating stronger and more committed teams that know how to communicate and avoid future conflicts.

While large companies might have human resource professionals trained in addressing workplace conflict, most small healthcare businesses such as dental offices lack effective resources for conflict resolution. Interpersonal conflict within an office can have a large effect on morale and productivity, so addressing it quickly can have a measurable effect on the company’s bottom line.

Sharon Dolak’s alternative dispute resolution services in the workplace are designed to help dental offices bring the team together to work out their problems and resolve the conflict, giving them valuable resources to draw upon when future conflicts arise.

The process encompasses identifying the issue as well as its underlying interest, allowing all involved parties to express their concerns and be heard, and bringing the affected team together with careful guidance to create a written plan that details how the current and future conflicts can be resolved. By agreeing on how they will interact and respond to future issues, the team members are empowered to defuse potential conflict before it can take root.

 As a workplace conflict resolution mediator and dental professional, Sharon has seen how costly workplace conflict can be to a dental business. She has deep experience in resolving dental workplace conflict, focusing on developing strategies to defuse current and future problems.

By bringing the dental team together to identify underlying issues and learn to communicate respectfully, dispute resolution can create healthier workplaces where people can come together to solve problems and experience happier, more productive employment. All parties are guided through a structured process in which they are encouraged to express their position, listen to that of others, find common ground, and develop a written plan for resolving the conflict and addressing future problems.







Leading the Leader: How to Influence the Boss

It’s a common belief that leadership is from the top down, right? The boss gives the orders and the employees carry them out. But what the employees are leading the practice? Doesn’t seem possible, but there are ways employees can heavily influence decisions while letting the boss be the boss.

Actually, it’s quite problematic when a boss is the only one making decisions because it assumes they are always right.  But are…

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“In appreciation of your dedication to our practice, to your career and to our patients. Thank you very much for your ideas, implementations and patience/calmness you bring to all of us”

R.Lauck, J. Corley