Break up your fight club:
A Professional Mediator’s Do-It-Yourself Guide to Conflict Resolution
85 percent of employees report conflict in their workplace
What does that look like in a dental office? Bickering. Gossip. Simmering resentment. Micromanagement. It all adds up to poor communications and errors that may affect patients and certainly affect the practice bottom line.
Learn the proven methods that can help restore peace and cooperation in the practice. Rescue your workplace relationships, maintain a supportive environment, and prevent future issues by getting to the heart of the matter so you can have a happier, more productive work environment.
In this content rich, timely presentation, Sharon Dolak, MDR, RDH gives dental professionals the tools to resolve conflict on their own. Find a pathway to resolution by acquiring the skills needed to guide your own constructive, candid communications.
Sharon Dolak, MDR, RDH, specializes in teaching dental workplace communication techniques that reduce tension, salvage professional relationships, and help resolve costly, chronic disputes.
Sharon received her Mediation Certificate in 2006 from Texas Woman’s University and her Mediation Dispute Resolution from Mediators Without Borders.
A practicing Registered Dental Hygienist for over 30 years, she teaches a unique blend of evidence-based mediation skills and real-world, practical insights gleaned from experiences in the dental world.
In 2013, Sharon completed Mediation Dynamics training that satisfies the standards of the Texas Mediation Trainers Roundtable and Texas Mediator Credentialing Association, the highest credentials for mediators in the state of Texas.